Agency and Caregiver Qualifications FAQs

 

Is the agency licensed, bonded, and insured?

Yes. Tribute is fully licensed, bonded, and insured in every state where we operate. This protects your loved one and provides confidence that you’re working with a trusted, professional care provider committed to the highest standards.

How does the agency hire, screen, and train its Caregivers?

Tribute Home Care hires only the most qualified Caregivers that match our successful Caregiver profile – we never hire to meet demand. Only the top 1% of applicants are hired onto our team. All Caregivers are Tribute employees who have passed a lengthy interview process with extensive background checks, personal reference checks, and health screenings. We work with top CNA schools in our regions to recruit and cultivate talent.

Are Caregivers employees of the agency, or are they independent contractors?

Tribute Caregivers are W-2 employees, not contractors. This means we handle taxes, insurance, benefits, and training—ensuring accountability and consistency in care. It also shows our deep commitment to supporting and celebrating our Caregivers.

What kind of ongoing training do Caregivers receive?

Constant training and development are part of our culture. Tribute’s Caregivers participate in our “Rise” development program, which includes regular training in dementia care, communication, safety, and more. We also provide weekly check-ins and coaching so Caregivers continue growing while delivering outstanding care.

Can I meet the Caregiver before they start?

Yes. Tribute prioritizes personality and values alignment. We often arrange introductory meetings so you can feel confident about the Caregiver selected for your family. If the fit ever feels off, we’ll make a change quickly and at no cost.

What is the process if a Caregiver is unavailable or if my parent isn’t a good fit with a particular Caregiver?

Tribute has a 24/7 care coordination team that handles schedule changes quickly. If a replacement is needed, we handle it seamlessly. If the match isn’t quite right, we’ll fix it immediately—97% of our first matches are successful, but we’re always responsive.

How does the agency supervise and monitor the Caregivers?

Tribute’s Client Solutions Managers visit client homes regularly, review care notes, and stay in close contact with families and Caregivers. We also use a mobile app to document visits and ensure transparency, accountability, and the highest standard of care

Can the agency provide references or client satisfaction reports?

Yes. Tribute is proud of the many glowing reviews from families and professionals. You can view some of them here. We have some of the highest satisfaction and loyalty scores in the industry, and we’re happy to share references or testimonials relevant to your care situation.