Company-Wide Commitment
to Exceptional Service
Tribute is dedicated to delivering outstanding care and support for our clients. Our entire team – from our CEO to our newest associates – visits clients and actively supports our Caregivers in the field, ensuring we consistently uphold our promises to clients, families, and referral partners. This hands-on approach fosters a culture of excellence that defines our commitment to everyone we serve.
Professional Client Solutions Team
Tribute’s Client Solutions team is dedicated to ensuring that home care a positive experience. They will create a comprehensive care plan tailored specifically to the client’s unique needs and circumstances. Serving as your single point of contact, they’re coordinate care, address any concerns, and provide timely updates. Our team approaches even the most challenging situations with creativity, thoughtfulness, and compassion, ensuring the highest level of support every step of the way.
Your team is comprised of these roles:
Executive Director: Leads the team and ensures everyone is focused and committed to meeting our promise of delivering remarkable Caregivers who provide love, visit after visit.
Client Solutions Manager (CSM): Your main point of contact for client care. They will work with you and the family to develop the right care plan and support the Caregiver to ensure care goes smoothly and your client is having a great experience.
Client Solutions Coordinator (CSC): Works alongside the CSM to oversee the care plan. The CSC is mostly based in the office so they can quickly respond to questions, assisting in scheduling changes, updating care plans, and providing any help needed.
After-Hours Support Manager: We’re prepared for the unexpected. Our phones and emails are staffed with a live team 24/7 to solve anything that comes at night or over the weekends.
Constant Improvement Through Data
We’re continually enhancing our service through data-driven insights. We track various aspects of Caregiver performance, including on-time attendance, GPS check-in and check-out locations, match success rates, adherence to policies, and feedback from families and referral partners. This comprehensive analysis allows us to identify opportunities for improvement and ensure that every aspect of care is exceptional.
Ongoing Caregiver Support and Oversight
Every Tribute Caregiver is backed by a strong support network, including continuous guidance, ongoing training, and 24/7 access to assistance. To ensure quality care, our Client Solutions Managers make regular in-home visits to check in on the Caregiver, assess the client’s needs, and ensure everything is running smoothly and that your loved one is being treated like family.